Last updated on Apr 8th 2026

REFUND & CANCELLATION POLICY

NRI Tax Hub

(Owned and operated by Ebharatfiling Services Private Limited)

1. OUR COMMITMENT

At NRI Tax Hub, we are committed to delivering high-quality tax, compliance, and advisory services. We strive to ensure that every engagement is handled with professionalism, accuracy, and timeliness.

If you are not satisfied with our services, we encourage you to notify us promptly so that we can review the concern and take appropriate corrective action, which may include resolution, service revision, or, where applicable, a refund or service credit.

2. CUSTOMER SUPPORT AND ISSUE RESOLUTION

If you are dissatisfied with any service:

• You may raise a request through our support system or email us with your concern.
• Each request is reviewed by our internal team and escalated, where necessary, to senior personnel.
• We will make reasonable efforts to address service-related deficiencies within a commercially reasonable timeframe.

Please note that delays arising from government authorities, regulatory systems, or third-party dependencies are beyond our control.

3. REFUND ELIGIBILITY

Refunds may be considered only under the following circumstances:

• The service has not been initiated, or
• There is a demonstrable deficiency in service attributable solely to us

Refund requests must generally be made within 10 days from the date of payment.

4. NON-REFUNDABLE SERVICES

No refund shall be provided in the following cases:

• Once the service has been initiated or work has commenced
• Once documents have been reviewed, processed, or shared for execution
• Where delay or non-completion is due to:

Additionally:

• Incomplete or incorrect information provided by the client
• Non-cooperation or delay from the client
• Actions or delays by government authorities or third parties

• Government fees, statutory charges, and third-party payments are strictly non-refundable
• Fees paid for professional time and consultation are non-refundable

5. SERVICE-SPECIFIC CLARIFICATIONS

6. CANCELLATION POLICY

• Cancellation requests must be made before initiation of service.
• Once the engagement has commenced, cancellation may not be permitted.

Approved cancellations may be subject to a reasonable administrative or cancellation charge.

7. CHANGE OF SERVICE

• Requests to change the scope or type of package must be made within 7 days of payment.
• Any price difference between services shall be adjusted accordingly.
• Changes are subject to feasibility and approval by the Company.

8. REFUND PROCESS

To request a refund:

• Submit a request via email channel with:

Approved refunds will be processed within 3 weeks from receipt of complete information.

• Transaction details
• Reason for refund
• Relevant supporting documents

9. LIMITATION OF LIABILITY

• The Company shall not be liable for:

Our service obligation is limited to the scope of engagement agreed with the client.

• Any penalties, interest, or taxes payable by the client
• Any losses arising from regulatory decisions or third-party actions

10. FACTORS BEYOND OUR CONTROL

We do not guarantee specific outcomes due to factors outside our control, including:

• Decisions of tax authorities or regulators
• Technical issues with government portals (Income Tax, RBI, etc.)
• Banking delays or compliance checks
• Legal or regulatory interpretations

Such factors shall not be considered valid grounds for refund.

11. FORCE MAJEURE

We shall not be held liable for any delay or failure in performance due to events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or policy changes
• System failures or cyber incidents
• Pandemics, strikes, or similar disruptions

12. FINAL DECISION

All refund and cancellation decisions shall be made at the sole discretion of Ebharatfiling Services Private Limited, based on review of the specific facts and circumstances of each case.